1. General Information

Welcome to Alessa. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully before placing an order.

2. Products and Pricing

• Prices on the website are displayed in the currency selected by the user. The default currency is SEK, but other currencies may be available for convenience.
• We reserve the right to modify prices, products, and offers at any time without prior notice.

3. Orders

• Orders placed on our website are considered binding once you receive an order confirmation.
• We reserve the right to cancel or refuse orders in cases of incorrect pricing, product availability issues, or suspected fraudulent activity.

4. Payment

• Payments are processed securely through our third-party payment provider.
• Accepted payment methods are listed on the checkout page.

5. Privacy & Data Protection

• We are committed to protecting your personal information. Any data you provide during the ordering and checkout process is handled in accordance with applicable privacy laws, including the GDPR.
  For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.

6. Shipping and Delivery

• Orders are shipped to the address provided during checkout.
• Estimated delivery times are displayed at checkout and may vary depending on your location.
• We are not responsible for delays caused by the shipping provider or customs.

7. Returns and Refunds

• You have the right to return products within 14 days of receiving them, provided they are in their original condition with all labels and packaging.
• Refunds are processed within 14 days of receiving the returned item.
• For more details, refer to our Return Policy.
• Return shipping costs are covered by the customer unless the item is damaged or you received the wrong product.
  

8. Warranty

• All products purchased on our website include a 24-month warranty against manufacturing defects and material faults.
• The warranty does not cover:
  • Damage caused by misuse, improper handling, or accidents.
  • Regular wear and tear.
  • Repairs or modifications performed by unauthorized parties.
• To make a warranty claim, please contact us at Hello@alessa.se with proof of purchase and details about the issue.

9. Intellectual Property

• All content on this website, including text, images, and graphics, is the property of Alessa and may not be used without prior written permission.

10. Limitation of Liability

• Alessa is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
• Our liability is limited to the total value of the order.

11. Governing Law

• These terms and conditions are governed by the laws of Sweden. Any disputes will be resolved in a Swedish court.

12. Preorders

• Some products may be available for preorder. Payment is charged at checkout, and estimated delivery times are provided on the product page. You may cancel your preorder any time before the item has shipped by contacting us at hello@alessa.se.

13. Contact Information

For any questions or concerns regarding these terms, please contact us at:
Email: hello@alessa.se
Address: Varuvägen 9, 125 30 Älvsjö, Stockholm, Sverige