Complaint handling proccess

Our Complaint Handling Process

At Alessa, we aim to deliver high-quality products and value customer satisfaction. If you find a product does not meet the expected standards, please follow these steps:

1. Log in to your account Reach out to our customer service via email at return@alessa.se. Provide your order number and a detailed description of the issue, including photos if possible.

2. Assessment We will assess your claim to determine if it falls under our warranty and may request additional information or pictures.

3. Return Instructions If a return is appropriate, we will provide you with return instructions and typically cover the shipping costs.

4. Review and Resolution Upon receiving the returned item, we will inspect it and either repair, replace, or refund the product depending on the situation. Our goal is to resolve the matter to your satisfaction.

5. Follow-Up We will follow up to ensure you are pleased with the handling and outcome of your complaint.