Return policy

At Alessa, we want you to feel confident with every purchase.

If you need to return or exchange an item, we've made the process simple and accessible.

How it works

Use our “Make a Return” feature on the website no need to contact customer service. Just follow the step-by-step instructions directly on the page.

Conditions for Return & Exchange

• Items must be unused, in original condition, with all tags and packaging included.

• Pack items carefully to avoid damage in transit.

• Returns must follow our policy to be approved for refund or exchange.

Return Costs

• Within EU: €10

• Outside EU: €20

• If the product is defective or incorrect, the return is free of charge.

Refunds & Exchanges

• Refunds are processed within 14 days of receiving and approving your return.

• Exchanges for size or color are handled through the same return flow just specify your preference during the process.

 

For any other questions, you're always welcome to reach out at return@alessa.se, but most cases can be handled smoothly through our online return system.