Return policy

At Alessa, we want you to feel confident with every purchase. If something isn’t quite right, you may register a return within 14 days of delivery.

How it works

  1. Register your return on our Make a Return page within 14 days of delivery. You will need your order number and three clear photos: the full garment laid out flat, the hang tag still attached to it, and a close-up of anything you are reporting. There is no need to email customer service first.

  2. Wait for our confirmation. Every request is reviewed by hand. Once it is approved we send you a return label or return instructions by email.

  3. Send the item back using the approved label or instructions. Items sent back without an approved return cannot be processed.

The route depends on where your order was delivered:

  • For orders delivered within the European Union, the United Kingdom, the United States or the United Arab Emirates, your return is handled through our international return portal, and a prepaid return label is provided once your request has been approved.

  • For all other countries, including Norway and Switzerland, the return is arranged through the return form on the same page.

Return Conditions

  • Returns must be registered within 14 days of delivery.

  • The hang tag must still be attached. Every garment is shipped with the hang tag attached. Once it has been removed the piece can no longer be sold as new, and we are unable to accept it back. Please leave the tag on while you try the item on.

  • Items must be unused, in their original condition, with all tags attached and original packaging included.

  • Items that show signs of wear, damage, stains, perfume, or oil transfer (especially on delicate materials such as fur) may not be accepted.

  • Products must be carefully packed to prevent damage during transit.

Final sale items

A small number of pieces are sold as final sale. When a piece is final sale, this is stated clearly on the product page before you buy it. Final sale items cannot be returned or exchanged.

Using a discount code does not make an item final sale.

Return Costs

  • A return fee of €25 is deducted from your refund. The same fee applies from every country.

  • Original shipping costs are not refunded.

  • If the product is defective or incorrect, the return is free of charge and we cover the return shipping in full.

For returns you arrange yourself, we strongly recommend using a tracked shipping service, as Alessa cannot be held responsible for lost or damaged return shipments. Returned items remain the responsibility of the customer until they have been received by Alessa.

Refunds

  • Once your return has been received and inspected, the refund is issued to the original payment method.

  • Refunds are processed within 14 days of receiving and approving your return.

Exchanges

  • If you wish to exchange an item for a different size or colour, you can request this through the same return flow — just specify your preference during the process.

  • Please note that exchanges are subject to product availability.

Something arrived faulty or incorrect

Register the return in the same way and include a close-up photo of the issue. We will review it, cover the return shipping, and repair, replace or refund the item depending on what suits you best. There is no return fee in these cases.

Additional Terms

  • Returns sent without being registered first may not be accepted.

  • Alessa reserves the right to refuse returns that do not meet our return conditions.

  • We reserve the right to refuse returns from customers with an unusually high return rate.

For any other questions, you are always welcome to reach out at hello@alessa.se.

Nothing in this policy limits your statutory rights as a consumer.