Return policy

 

Alessa return policy

At Alessa, your satisfaction is our top priority. We strive to offer you the best clothes, but we understand that sometimes there may be a need to return or exchange a product. Below you will find our return policy to make this process smooth and convenient for you.

 

Right of withdrawal

You have the right to cancel your purchase and return products within 14 days of receiving your order, without giving any particular reason. To exercise your right of withdrawal, please follow these steps:

  1. Contact our customer service via return@alessa.se and inform us of your intention to return the product. You will receive instructions on how to complete the return.

  2. Please ensure that the product is returned in its original condition, unused and with all associated labels and packaging.

  3. Please package the product well to ensure that it is not damaged during the return transport.

  4. You are responsible for the cost of return shipping unless your return is due to a defective or incorrect product.

  5. Once we have received and approved your return, we will refund the amount you have paid for the product (excluding any shipping costs) within 14 days of receiving your return.

 

Right of exchange

If you wish to exchange a product for a different size or color, please contact our customer service via return@alessa.se and we will help you arrange the exchange and ensure that you receive the desired product as soon as possible. You are responsible for the cost of return shipping in connection with the exchange.

 

Important to note

  • Please ensure that the product is in its original condition with all labels and packaging when returning or exchanging a product.

  • We reserve the right to refuse returns that do not meet our guidelines.

  • Defective or faulty products will be replaced or refunded at no extra charge.

  • For all returns, please send the items to the following address:
    Varuvägen 9, 125 30 Älvsjö, Stockholm, Sverige.

  • If you have any questions or need more information about our return policy, please do not hesitate to contact our customer service via return@alessa.se

     

    Thank you for choosing Alessa. We strive to make your shopping experience with us as easy and comfortable as possible.