Free shipping on orders over $100
Orders & shipping
How do I return my order?
If you’d like to return your order, simply log in to your account using the email you used for the purchase. From there, you can request a return, and our team will take care of it for you as soon as possible!
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 14 business days.
Are there any shipping costs?
For orders under $100 a shipping cost of $4,45 is charged.
All orders over $100 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to hello@alessa.se. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
You can also track your order using your tracking code on our website.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@alessa.se and we will contact the shipping company.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
There is no need for a password, since you will receive a personalized code at your email each time you log in.